SOP is a basic foundation to produce a uniform product and service in fulfilling the voice of customer. An SOP that is easily understood and accepted by employees is the right instrument to be used in improving organizational level of the company.
In practice, there are often many obstacles encountered in SOP development, especially during the alignment process across work units, when complying with the performance management system and many others.
BpXcellence is highly experienced in facilitating SOP development for different types of industries and organizations. Through Focus Group Discussion (FGD) with the company and its stakeholders, an SOP was produced. This SOP is considered to be the best alternative that was tailored to the current business and organization condition. The output includes:
- High level business process
- Process – Purposes – People Matrix
- Title index control for SOP
- Title index control for company policy (based on requirements from the client)
- Company policy (based on requirements from the client)
Typical Duration of execution: 3—4 months; depends on the organization’s scope of work and the number of SOPs to be developed.