Successful Bank-Wide Loan System Implementation @ Leading Mortgage Bank.
An account acquisition and a loan processing are two important business drivers on the mortgage business. Customer demands a simple and straightforward process to access the account and loan, while property developer needs a quick and simple disbursement mechanism. To fulfill those needs, a bank has a biggest challenge to maintain an acceptable risk level without neglecting customers need.
Our integrated SOP development approach allows this leading mortgage bank to documenting its account acquisition and loan processing steps in Business Requirement Document (BRD) exactly as required. As the result, Loan Application Developers have a good understanding on their business process design. The implementation went well. The new loan system has been launched as scheduled all across Indonesia and the bank’s business KPI is improved significantly.